Privacy Policy

1. Introduction

SimpCustoms ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you access or use our platform and services.

This policy applies to all users of the SimpCustoms platform.

2. Information We Collect

We collect information necessary to provide and operate our services, including:

3. How We Use Your Information

We process your information to:

• Provide and operate the SimpCustoms platform
• Generate, extract, and process customs documentation
• Enable AI-assisted document extraction and automation
• Communicate service-related notices and updates
• Improve platform functionality and performance
• Detect, prevent, and respond to fraud or security issues
• Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

Where applicable under GDPR, we process personal data based on:

• Contractual necessity – to provide the services you request
• Legitimate interests – to improve and secure our platform
• Legal obligations – accounting, compliance, and fraud prevention
• Consent – where explicitly required (e.g. marketing communications)

5. AI & Automated Processing

Certain features of SimpCustoms use automated or AI-assisted processing to extract or structure document data.

• AI processing is used only to provide platform functionality
• We do not use your data to train public or third-party AI models
• Users remain responsible for reviewing and validating all outputs

6. Data Storage & Security

Your data is stored using Supabase infrastructure and protected with industry-standard security measures, including encryption and access controls.

While no system is 100% secure, we take reasonable technical and organisational measures to protect data against unauthorised access, loss, or misuse.

7. Third-Party Services

We use trusted third-party providers to operate our services, including:

• Supabase – database, authentication, and hosting infrastructure
• Stripe – payment processing
• AI service providers – document extraction and processing

These providers process data only as necessary to deliver their services and are subject to their own privacy policies.

8. International Data Transfers

Your data may be processed or stored outside your country of residence. Where required, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections.

9. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Service
• Meet legal, accounting, or regulatory requirements

You may request deletion of your data by contacting us, subject to any legal obligations requiring retention.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Request restriction or objection to processing
• Export your data in a portable format
• Withdraw consent where applicable

Requests can be made by contacting our support team.

11. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Analyse platform usage

Where required by law, consent will be obtained before placing non-essential cookies. You can control cookies via your browser settings.

12. Data Breach Notification

In the event of a data breach that poses a risk to users' rights or freedoms, we will notify affected users and relevant authorities where legally required.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the platform.

14. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us via the Contact page or at support@simpcustoms.com